OmniReach Agent is a comprehensive React Native mobile application designed for field sales agents and customer service representatives. The app streamlines business operations through advanced customer management, inventory tracking, order processing, and KYC (Know Your Customer) verification processes.
Available on: Google Play | App Store
Built to support enterprise-scale operations, OmniReach Agent combines cutting-edge mobile technology with robust business logic to create a powerful tool for field teams across various industries including FMCG, retail, and financial services. With over 1,000+ downloads on Google Play, the app serves field agents and account managers across multiple markets.
The app supports both Push and Pull agent roles, making it easy to manage customers, check earnings, track performance, and stay on top of targets. With integrated tools like the Booster and Target progress Dashboard, Support Center, and Reconciliation module, agents can stay productive, solve problems faster, and grow their business impact while earning rewards for great performance.
Key Features
Customer Management System
Advanced customer relationship management with comprehensive customer profiles, interaction history, activity tracking, and personalized engagement tools. The system supports multi-tier customer hierarchies and detailed customer analytics.
KYC & Authentication
Sophisticated Know Your Customer processes featuring biometric face scanning, document verification, ID card scanning, and guarantor management. Built-in security protocols ensure compliance with financial regulations and data protection requirements.
Inventory Management
Real-time inventory tracking system with stock management, shelf capture capabilities, stock requests, pickup scheduling, and automated reporting. Features barcode scanning and visual inventory verification.
Order Processing & Delivery
End-to-end order management from creation to delivery, including order confirmation, delivery scheduling, real-time tracking, proof of delivery, and customer feedback collection.
Location Intelligence
Advanced maps integration with GPS tracking, route optimization, location-based customer insights, territory management, and automated check-in/check-out functionality for field visits.
Survey & Analytics
Comprehensive data collection through customizable surveys, feedback forms, product surveys, customer satisfaction metrics, and detailed analytics dashboards with performance tracking.
Technical Architecture
Cross-Platform Excellence
- React Native with TypeScript for type-safe development
- Modern React Native architecture with performance optimizations
- Cross-platform compatibility with iOS and Android-specific features
State Management & Real-time
- Zustand for lightweight, performant state management
- TanStack Query for server state management and caching
- Real-time data synchronization and offline-first capabilities
Advanced Camera & Vision
- React Native Vision Camera for high-performance camera operations
- Face Detection integration for biometric authentication
- Custom image processing and document scanning capabilities
Maps & Location Services
- React Native Maps with directions and location services
- Geolocation Service for precise location tracking
- Route optimization and territory management
Enterprise Features
- Multi-language support with i18next internationalization
- CodePush integration for over-the-air updates
- Sentry error tracking and performance monitoring
- Secure authentication and role-based access control
Media & File Handling
- Advanced image processing and compression
- Document upload and management
- QR code generation and scanning
- Video recording and playback capabilities
Technologies Used
- Frontend: React Native, TypeScript, React Navigation
- Camera & Vision: React Native Vision Camera, Face Detector
- Maps: React Native Maps, Geolocation Services
- State Management: Zustand, TanStack Query
- Internationalization: i18next, react-i18next
- Development: CodePush, Sentry, Reactotron
- Storage: MMKV for fast storage operations
Key Achievements
- Enterprise-Scale Architecture: Built to handle thousands of concurrent field agents
- Advanced Security: Biometric authentication with face detection technology
- Offline-First Design: Seamless operation during network interruptions
- Multi-Language Support: Full internationalization for global deployment
- Real-Time Synchronization: Instant data updates across all connected devices
- Performance Optimized: Lazy loading, code splitting, and memory optimization
- Comprehensive Analytics: Detailed insights into field operations and customer interactions
- Regulatory Compliance: Built-in KYC processes meeting financial industry standards
OmniReach Agent represents the next generation of field service applications, combining modern mobile technology with enterprise-grade reliability to empower sales teams and improve customer experiences across diverse business environments.